Refund Policy

This policy applies to paid plans: [BRAND] Pro ($9/mo) and [BRAND] Lifetime ($299 one-time). The Free plan is free of charge, so there is nothing to refund.

Pro ($9/mo). Pro is billed monthly and renews automatically. You can cancel anytime: your plan stays active to the end of the current billing period, and monthly fees are not prorated. Pro includes a 14-day money-back guarantee on your first payment (once per customer): ask within 14 days of your first payment and we refund it in full.

Lifetime ($299). Lifetime includes a 14-day money-back guarantee (once per customer): ask within 14 days of purchase and we refund the full purchase price. After 14 days, purchases are final — Lifetime is a digital product and its 12-month update period has started.

How to ask. Email support@clientportal.example [域名待确认] with your account email and invoice number. We process approved refunds within 10 business days to the original payment method. Your bank or card network may take longer to post it. We refund in full and do not deduct processing fees.

After a refund. Your account moves to the Free plan and your data stays with you. Anything over Free limits becomes read-only; nothing is deleted.

Abuse and chargebacks. Refund requests from accounts showing abuse — multiple accounts farming refunds, resale, or payment-dispute misuse — may be refused, and service may be terminated. Accounts with 3 or more refunds in 12 months go to manual review. If a payment looks wrong, contact us before filing a chargeback; abusive chargebacks may lead to termination.

EU consumers. Statutory withdrawal rights are not limited by this policy.

Contact. support@clientportal.example [域名待确认]